Summary: r333 takes your privacy seriously. This policy explains what data we hold, why we hold it, and how we keep it secure. If you have any questions, feel free to reach out to us at any time.
Introduction & Scope
R333 (referred to herein as "we", "us", or "r333") is a trusted online gaming platform. This Privacy Policy applies to our website, mobile app, and all related services.
By visiting the r333 website or creating an account, you are considered to have read and agreed to this Privacy Policy. We believe transparency is the foundation of trust — so nothing here is hidden or written in vague language.
This Privacy Policy has been drafted in accordance with international data protection standards. Our goal is for you to use r333 with complete peace of mind.
Our Core Principles: Your data belongs to you. We only collect what is genuinely necessary to deliver our services — nothing more.
What Information We Collect
R333 collects several types of information from you. This information falls into two categories — what you provide directly, and what is collected automatically.
Directly Provided Information
- Full name, date of birth, and gender
- Email address and mobile number
- Residential address and district / division
- National ID (NID) or passport number (for KYC verification)
- Payment details (bKash / Nagad / Rocket account number)
- Information provided when contacting customer support
Automatically Collected Information
| Data Types | Purpose of Collection | Retention Period |
|---|---|---|
| IP Address | Security & Fraud Prevention | 90 days |
| Device Information | Ensuring app compatibility | While the account remains active |
| Login Time & Logs | Security Monitoring | 1 year |
| Gaming Activity | Service Improvement & Dispute Resolution | 5 years |
| Cookie Data | Improving User Experience | Varies by session |
Why and How We Use Your Information
R333 uses collected data only for specific, legitimate purposes. Using your information to run ads or conduct irrelevant marketing is against our policy.
Account Management & Verification
Your information is used during registration, login, and the identity verification (KYC) process to prevent fraud and ensure a secure environment.
Payment Processing
Payment information is required to process deposits and withdrawals. All such data is handled through secure payment gateways.
Customer Service Delivery
Your information is used to resolve your issues quickly and provide personalized support.
Fraud & Security Monitoring
System logs are analyzed to detect unusual activity and keep the platform secure.
Legal Compliance
Certain data is retained for a defined period to comply with applicable laws and regulations.
Service Improvement
Anonymized statistics are analyzed to continuously improve the user experience.
Data Sharing & Disclosure
R333 does not sell, rent, or trade your personal information. However, limited data sharing may occur in certain specific circumstances.
When Information May Be Shared
- Payment Provider: Necessary data is shared with bKash, Nagad, or Rocket to complete transactions
- Legal Authorities: Data may be disclosed to regulatory bodies under court order or legal obligation
- KYC Verification Authority: Limited data is shared with authorized verification partners solely to confirm your identity
- Technology Partner: Data is shared with technology service providers under contract, as necessary to operate the platform
Important: All third parties with whom data is shared are contractually bound to uphold r333's privacy standards. Your data is never shared with advertisers without your consent.
Cookies & Tracking Technologies
The r333 website uses cookies and similar technologies to enhance your experience. Cookies are small text files stored in your browser that help the site recognize you.
| Cookie Types | Purpose | Duration |
|---|---|---|
| Essential Cookies | Maintaining login sessions and security — cannot be disabled | Until end of session |
| Functional Cookies | Remembering language and preference settings | 1 year |
| Analytics Cookies | Understanding Traffic & Usage Patterns (Anonymized) | 2 years |
| Security Cookies | Detecting Fraud & Bot Traffic | 30 days |
You can manage cookies through your browser settings. However, disabling essential cookies may prevent the r333 site from functioning properly.
Data Retention & Deletion
We retain your data only for as long as it is needed — no longer. Different types of information are subject to separate retention policies.
- General profile data is retained for up to 3 years after account closure
- Financial transaction records are retained for 7 years as required by law
- Customer support conversations are retained for up to 2 years
- Upon expiry, data is securely and permanently deleted
- If you request data deletion, information beyond legal retention requirements will be removed within 30 business days
Your Rights
At r333, you have clear rights over your personal information. We respect those rights and are committed to acting on them promptly.
Right to Access Information
You may request a copy of your stored data at any time.
Right to Rectification
You may request corrections to any inaccurate or outdated information.
Right to Erasure
You may request the deletion of data beyond what is required by legal obligations.
Right to Restrict Processing
You may request that we stop using your data for specific purposes.
Right to Data Portability
You may request a download of your data or ask for it to be transferred elsewhere.
Right to Object
You may object to the use of your data in certain circumstances.
How to Exercise Your Rights: To exercise any of the rights above, contact our support team. We will respond to your request within 30 business days. Additional information may be requested to verify your identity.
Children's Privacy Protection
R333 is intended solely for individuals aged 18 and above. We do not knowingly collect information from minors.
An age verification process is applied at registration. If it is ever found that a minor has created an account, that account will be immediately closed and all associated data permanently deleted.
A Note for Parents: If your child has accidentally created an account on r333, please contact our support team immediately. We will take swift action.
Technical Security Measures
R333 uses industry-standard security technology to keep your data safe. Our security framework operates on multiple layers.
- 256-bit SSL/TLS Encryption: All data transmissions occur over encrypted channels
- Two-Factor Authentication (2FA): Option to add an extra layer of security to your account
- Firewall & DDoS Protection: Measures to protect servers against cyberattacks
- Data Backup: Regular encrypted backups stored on secure servers
- Access Control: Only authorized personnel may access the necessary information
- Real-Time Monitoring: Unusual activity is detected immediately through 24/7 system monitoring
In the event of a data security incident, r333 will promptly notify affected users in accordance with applicable regulations and assist them in taking the necessary steps.
Privacy Policy Updates
R333 may update this Privacy Policy from time to time. When changes are made, we will notify you in the following ways:
- The "Last Updated" date at the top of this page will be revised
- A notice will be sent to your registered email for any significant changes
- Continued use of the platform after any changes will be considered acceptance of the updated policy
- Option to close your account if you disagree with the updated policy
We recommend visiting this page regularly to stay up to date with the latest Privacy Policy.
Contact & Complaints
Contact us for any privacy-related questions, concerns, or requests to exercise your rights. Our dedicated privacy team is ready to handle all requests promptly.
Contact Address: Email: [email protected] — We typically respond within 24–48 hours. For urgent matters, please contact us directly via Live Chat.
If you believe your privacy rights have been violated, please contact us directly first. We are always ready to resolve matters through open communication. r333 believes direct contact is the fastest and most effective path to resolution.